Cancellation &
Refund Policy

Effective Date: 29 June 2026  |  Company: TechSlide IT Solutions Pvt Ltd, Thanjavur, Tamil Nadu, India

1. No-Refund Policy

RestoPOS operates a strict no-refund policy. All subscription fees paid to TechSlide IT Solutions Pvt Ltd are non-refundable under all circumstances, including but not limited to:

• Customer-initiated cancellation at any point during the subscription period;
• Decision not to renew the subscription;
• Dissatisfaction with the Service, its features, or its performance;
• Change of business plans, closure of restaurant, or decision to switch to a competitor;
• Failure to use the Service during the subscription period;
• Temporary unavailability of the Service due to maintenance or technical issues;
• Partial use of features or modules included in the subscribed plan.

By completing a payment for any RestoPOS subscription plan, you irrevocably agree to this no-refund policy as a binding condition of your subscription. This policy is consistent with and permitted by the Consumer Protection Act, 2019, for prepaid SaaS services where the service has been made available to the consumer.

We strongly encourage you to evaluate the Service thoroughly during the 14-day free trial before making a payment decision. Our team is available to answer all questions prior to subscription via support@restopos.in or WhatsApp.

2. Free Trial

RestoPOS offers a 14-day free trial to all new users. The free trial is provided at no cost and without requiring a credit card or any payment instrument.

During the free trial, you have access to the core features of the Service, as determined by the Company and subject to change. The free trial period commences on the date of account registration and expires automatically at the end of 14 calendar days.

Important conditions of the free trial:

• The free trial expires automatically — no notice of expiry will be sent by the Company;
• Upon expiry of the free trial, access to the Service will be suspended unless a paid subscription is purchased;
• No data entered during the free trial is guaranteed to be retained after trial expiry if no subscription is purchased;
• The free trial is available only once per business entity. Creating multiple accounts to extend trial access is a violation of our Terms and Conditions;
• The Company reserves the right to modify, shorten, or discontinue the free trial offer at any time without notice.

3. Subscription Nature

RestoPOS subscriptions are prepaid, time-bound, and non-refundable. When you purchase a subscription:

• You pay in advance for a defined period (monthly or annual);
• Access to the Service is granted from the date of payment for the duration of the paid period;
• The subscription fee is fully earned by the Company upon payment, as the Service is made immediately available;
• There is no concept of a "cooling-off period" or trial period once a paid subscription commences, as the Service is a digital SaaS product that begins delivering value immediately upon activation.

Annual subscriptions are not convertible to monthly subscriptions mid-term, nor will a pro-rata refund be issued for the remaining months of an annual plan if you choose to stop using the Service before the year ends.

4. Cancellation Process

There is no formal "cancellation" mechanism in RestoPOS. To stop using the Service, you simply:

• Do not make payment for the next billing cycle — your subscription will not renew and access will end at the close of the current paid period; or
• Disable any auto-debit or standing instruction you have set up with your bank or payment provider to prevent automatic renewal charges.

You are not required to notify the Company of your decision not to continue. No cancellation form, confirmation email, or written notice is required from you. Equally, the Company will not send you any acknowledgement, confirmation, or notice of cancellation.

If you have enabled auto-renewal and wish to prevent the next charge, it is entirely your responsibility to disable the auto-debit mandate before the renewal date. The Company will not monitor or act on your intent to cancel unless you have explicitly revoked a standing instruction with your payment provider.

5. Effect of Cancellation / Non-Renewal

When your subscription period ends and no renewal payment is made:

• Your access to the RestoPOS dashboard, POS terminal, and all features will be immediately suspended at the end of the paid period;
• You will not be able to create new orders, access reports, or manage your restaurant operations through the platform;
• Your data (menus, orders, customer records, etc.) will be retained in our systems for 30 days from the date of access suspension;
• You may contact us within those 30 days to export your data or to reactivate your account by purchasing a new subscription;
• After 30 days of inactivity, your data may be permanently and irreversibly deleted. The Company is not liable for any loss of data following this period;
• Any integrations (Zomato, Swiggy, payment gateways, etc.) linked to your RestoPOS account will cease to function.

6. No Communication Policy

TechSlide IT Solutions Pvt Ltd does not send renewal reminders, expiry notices, cancellation confirmations, or any other proactive communication regarding the status of your subscription.

Specifically:

• We will NOT send you an email, SMS, or WhatsApp message reminding you that your subscription is about to expire;
• We will NOT send you a notice before your subscription auto-renews (where auto-debit is enabled);
• We will NOT send you a confirmation when your subscription ends or when your account is suspended;
• We will NOT send you a formal "cancellation confirmation" if you choose not to renew.

It is your sole responsibility to track your subscription dates, manage your payment instructions, and take timely action to renew or discontinue as per your business needs. You may log into your RestoPOS admin dashboard at any time to check your current subscription status and renewal date.

This policy is intentional and agreed upon at the time of subscription. Failure to track your own subscription dates shall not be grounds for a refund or credit.

7. Non-Renewal

Non-renewal is the natural and intended way to stop using RestoPOS. When your current subscription period concludes and no payment is made for the next period:

• The subscription automatically lapses — no action is required from you or the Company;
• This is not a "cancellation" in the legal sense and does not require any notice period or written communication from either party;
• No refund is payable for the current or any prior subscription period;
• The Company has no obligation to notify you of the lapse or to seek your explicit instruction before suspending access.

If you wish to resume using RestoPOS after a lapse, you may register a new subscription at any time. Data availability upon reactivation depends on whether the 30-day data retention window has elapsed.

8. Auto-Debit & Recurring Payments

If you opt into automatic renewal and set up a standing instruction, e-mandate, or recurring payment with your bank or payment gateway:

• Your subscription will be automatically charged at the start of each new billing cycle without any prior notice from the Company;
• The charge will be made to the payment method on file at the applicable subscription rate at the time of renewal;
• The Company is not responsible for insufficient funds, card expiry, or other payment failures that may result in service interruption;
• If a recurring charge fails, access to the Service may be suspended immediately or after a short grace period, at the Company's discretion;
• To cancel an auto-debit mandate, you must revoke the standing instruction directly with your bank or through the payment gateway portal. The Company does not manage or cancel mandates on your behalf;
• No refund will be issued for an auto-debit charge that occurs because you failed to cancel your mandate in time.

9. Chargebacks & Payment Disputes

A chargeback is a reversal of a payment initiated through your bank or credit card issuer. The Company takes an extremely serious view of chargebacks and treats them as a breach of these Terms.

If you initiate a chargeback for a RestoPOS subscription payment:

• The Company will contest and dispute the chargeback with the payment gateway and your bank, providing evidence that the Service was duly activated and made available to you;
• Your RestoPOS account will be immediately suspended pending resolution of the dispute;
• The Company reserves the right to permanently ban your account and refuse future service to your business entity;
• The Company may pursue legal remedies including filing a complaint under the IT Act, 2000, or initiating civil proceedings in the courts of Thanjavur, Tamil Nadu;
• You may be held liable for chargeback fees, legal costs, and any other losses suffered by the Company as a result of the fraudulent or unwarranted chargeback.

If you have a genuine payment dispute, please contact us at support@restopos.in before initiating a chargeback. We will review your concern and respond within 5 business days.

10. Exceptions

The Company's no-refund policy is absolute. However, the Company may, entirely at its sole and absolute discretion, consider an exception in the following exceptional and narrow circumstance:

• Service Never Provided: If, following a subscription payment, the Company failed to activate your account and you were genuinely unable to access the Service at all during the paid period, and you reported this to us within 7 days of payment, a full or partial refund may be considered at the Company's discretion.

To request consideration of this exception, you must:

• Contact us at support@restopos.in within 7 days of the payment date;
• Provide your registered email, account details, and a description of the issue;
• Allow the Company a reasonable opportunity to investigate and resolve the access issue before requesting a refund.

No other exception to the no-refund policy exists. Claims based on dissatisfaction, underutilisation, competitor pricing, financial hardship, or any other grounds shall not be entertained. The Company's decision on any refund request is final and binding.

For questions about this policy before subscribing, contact us at support@restopos.in or +91 9789893722.